SDG Charter Signatory


User-friendly Justice

About us

Social Enterprise
The Hague

Our mission

Everyone who faces a conflict or crime should have access to legal support that is effective, safe, understandable, affordable and perhaps most importantly, available when it’s needed.

Justice systems around the world need to be improved. Billions of people risk becoming powerless when faced with land disputes, crime, divorce, consumer problems, unfair dismissal, disagreements with a neighbour or landlord, grievance with a public authority, or a business/contractual conflict. In many instances, people simply cannot afford a lawyer or legal services. As such they may experience the law as a tool for the lucky few to maintain their monopoly on power, or to increase their power at the expense of the vulnerable and the many. And for those who do have the resources to access legal advice in the courts, justice procedures do not always deliver what they promise: procedures may be outdated, formalistic or unduly slow. Lengthy, unwieldy procedures, with documents written in a language from the past, only serve to prolong conflict which is of benefit to no one.

Our mission is to sustainably improve the justice journeys experienced by users of the justice system when they most need it. That means putting people first. Focusing on procedures. And empowering justice institutions to provide the leadership and stability to support that.


Our values
Co-creation - Our projects are energising, based on collective learning, looking at problems from many perspectives and based on an exchange of solutions from different cultures.

Non-judgmental - We take a neutral perspective, focusing on what is perceived as more or less fair by the people involved.

Evidence-based - Research and best practices are the backbone of our work.


How do we work?
Our approach focuses on introducing innovation to the justice system.

Our Measuring Justice team collects data about the needs and satisfaction of the users of the justice system. Our Justice Needs and Satisfaction tool is able to track more than 40 elements of the justice experience. Through clever interfaces, we make the data available to policymakers so they can act on it. Data provides knowledge, creates empowerment, and builds accountability – for both achieving positive outcomes and for not doing so. Based on the collected data, we build ownership around specific problems, spark innovation and support coalitions for change as integral aspects of our approach.

Our Innovating Procedures team can help you build the next generation of new and original procedures that help solve the justice-related problems experienced by their citizens. The new procedures we develop with clients combine elements of justice technology, mediation and of best practices from courts across the world. We don’t stop at devising and generating new solutions; we also help to realize, nurture and improve them.

Our Justice Accelerator team runs Justice Innovation Challenges to help identify and select promising justice start-ups that contribute to systemic change. We help justice entrepreneurs validate, improve and scale up their initiatives with the partners most useful to them, and develop sustainable funding models. We connect the best projects and business models to funding opportunities.

Our HiiL team